Frequently Asked
Questions

Creating a ji7 account is quick and straightforward. Visit the ji7 Login page and follow the registration steps. You'll need to provide your full name, date of birth, email address, and Philippine mobile number. After submitting your details, you'll receive a verification code via SMS. Once verified, your ji7 account is active and ready to use. Remember — you must be at least 21 years old to register.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms in the Philippines. ji7 is required by PAGCOR regulations and the Anti-Money Laundering Act (AMLA) to verify the identity and age of all players. You'll need to submit a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, or driver's license) and a selfie. KYC verification is typically completed within 24 hours. You won't be able to make withdrawals until your account is fully verified.

Yes. ji7 operates in accordance with Philippine gaming regulations and the oversight framework of the Philippine Amusement and Gaming Corporation (PAGCOR). All data transmitted between your device and ji7's servers is protected by 256-bit SSL encryption. Your financial information — including GCash, PayMaya, and bank account details — is encrypted at rest and never shared with unauthorised third parties. ji7 also uses certified fair-play technology to ensure all game outcomes are genuinely random.

ji7 supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana. Whether you prefer mobile wallets or traditional bank transfers, ji7 has you covered. We're constantly working to add more payment options to make banking as convenient as possible for players across the Philippines.

Deposits via GCash and PayMaya are typically credited to your ji7 account instantly or within a few minutes. Bank transfers via BPI, BDO, Metrobank, and UnionBank may take up to 30 minutes during banking hours. Over-the-counter deposits at 7-Eleven and Cebuana are usually processed within 1–2 hours after payment confirmation. All amounts are displayed in Philippine Peso (₱). If your deposit hasn't appeared after the expected timeframe, contact our support team at [email protected].

To withdraw from ji7, log in to your account and navigate to the Cashier section. Select your preferred withdrawal method — GCash, PayMaya, or your linked bank account — enter the amount in Philippine Peso (₱), and confirm the request. Your account must be fully KYC-verified before withdrawals can be processed. GCash and PayMaya withdrawals are typically processed within 1–4 hours; bank transfers may take 1–3 business days depending on your bank.

Yes, ji7 applies minimum and maximum transaction limits that vary by payment method. As a general guide, the minimum deposit is ₱100 and the minimum withdrawal is ₱500. Maximum limits depend on your account verification level and chosen payment method. Players who have completed full KYC verification enjoy higher transaction limits. For the most up-to-date limits for your specific payment method, check the Cashier section of your ji7 account.

ji7 offers a generous welcome bonus for new Filipino players upon making their first deposit. The exact bonus amount and structure are displayed on the promotions page of your ji7 account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a certain number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a specified multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw the bonus. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Absolutely. ji7 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, sports betting boosts, and special event promotions tied to major Filipino sporting events like PBA games, NBA playoffs, and UFC fight nights. Seasonal promotions around Philippine holidays are also a regular feature. Check the Promotions section of your ji7 account frequently so you don't miss out on the latest offers.

ji7 offers a full lineup of games and betting options for Filipino players. Our game library includes online slots from top providers, live dealer casino games (baccarat, roulette, blackjack, and more), sports betting covering PBA, NBA, UFC, boxing, football, and other major leagues, bingo, sabong (online cockfighting), and the exciting Tower game. Visit the ji7 Casino page to explore the full game selection.

Yes. All games on ji7 use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories to verify fairness. Live dealer games are streamed in real time from professional studios, adding an extra layer of transparency. ji7 is committed to providing a fair gaming environment for every Filipino player on our platform.

Yes — ji7 is fully optimised for mobile play. The ji7 platform is accessible via any modern mobile browser on Android or iOS devices, with no app download required. Simply visit ji7.org on your phone's browser and log in to your account. The mobile interface is designed for smooth, fast gameplay even on standard Philippine mobile data connections. All games, cashier functions, and account settings are fully accessible on mobile.

The Tower game is one of ji7's most exciting original games. Players climb a tower by selecting tiles on each level — some tiles are safe, others end the round. The higher you climb, the bigger your potential multiplier. You can choose to cash out at any level and collect your winnings, or keep climbing for a bigger reward. The risk increases with each floor, making Tower a thrilling mix of strategy and nerve. Visit the Tower page to learn more and start playing.

Visit the ji7 Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your ji7 account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access to your account.

No. Each player is permitted to hold only one ji7 account. Creating multiple accounts is a violation of ji7's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact our support team immediately so we can resolve the issue.

You can update certain account details — such as your contact number, email address, and preferred payment method — through the Account Settings section after logging in. Changes to core identity information (full name, date of birth) require re-verification and must be requested through our support team at [email protected]. This is to protect your account from unauthorised changes and comply with KYC regulations.

ji7 provides a comprehensive set of responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion (30 days, 90 days, 180 days, or permanent). All tools can be activated through your Account Settings or by contacting our support team. For full details, visit our Responsible Gaming page.

To self-exclude, log in to your ji7 account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred self-exclusion period — 30 days, 90 days, 180 days, or permanent — and confirm your request. Self-exclusion takes effect immediately and cannot be reversed before the period ends. You will also be removed from all ji7 marketing communications. If you need help activating self-exclusion, email [email protected] and our team will process it for you right away.

The minimum age to play on ji7 is 21 years old, in line with Philippine gambling regulations. We strictly enforce this requirement through our KYC verification process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you know of a minor attempting to access ji7, please report it to [email protected]. ji7 is committed to keeping gambling safe and age-appropriate.